Support Operations Manager, User Operations at Harvey

You're a seasoned Support or Customer Experience Operations professional with at least five years of experience, including direct team management, ready to build and scale critical infrastructure in a fast-growing tech company. **What makes it worth a look...** This is a hybrid role in San Francisco with Harvey, offering a strong salary of $174,000 - $236,000 annually. You'll play a foundational part in shaping the future of professional services through AI and advanced technology. **You might be a good fit if you...** * Have experience managing and developing a team, including hiring and coaching. * Are deeply familiar with modern support tooling like Zendesk and have optimized them for scale. * Have used AI-driven tools to improve support outcomes, from triage to agent enablement. * Can define metrics, build reports, and translate data insights into actionable improvements.