Support Operations Manager, User Operations at Harvey

You're a seasoned Support Operations Manager with 5+ years of experience, adept at building and scaling operations for B2B companies, and comfortable managing a team. **What makes it worth a look...** This full-time, hybrid role at Harvey in New York offers a salary of $174,000 - $236,000 USD per year. You'll be at the forefront of transforming professional services with AI. **You might be a good fit if you...** * Have deep familiarity with modern support tooling like Zendesk and a track record of optimizing them. * Have used AI-driven tools to transform support outcomes. * Are data fluent, comfortable building reports, and translating insights into action. * Have experience building support operations from early-stage through scale.