Support Specialist at Vesta

This role is ideal for a high-level technical support professional or systems analyst who enjoys deep investigative work rather than following a script. You should have a background in L2/L3 B2B SaaS support or experience managing complex lending/mortgage systems. Since this is an early-stage company, the ideal candidate is someone comfortable with ambiguity who wants to help build support processes from the ground floor. The position offers full remote flexibility, though it requires alignment with **Pacific Time (8 AM–5 PM or 9 AM–6 PM PT)**. Standout perks include 100% covered medical premiums, a generous 16-week parental leave policy, and twice-yearly company offsites. Instead of just closing tickets, you will act as a bridge to Engineering, using logs, APIs, and JSON/XML to diagnose root causes in a complex fintech ecosystem. **You might be a good fit if you...** * Have experience troubleshooting APIs, system logs, and structured data (JSON/XML). * Thrive in a "white glove" enterprise environment where you manage high-stakes customer expectations. * Are willing to dive deep into the nuances of the mortgage industry and complex automated workflows. * Prefer technical problem-solving and root-cause analysis over high-volume L1 ticketing.