Support Specialist at Replit

You are an experienced support professional with at least four years of experience handling ticket volume and troubleshooting complex billing issues for software products. Your background includes working with ticketing systems and payment platforms in fast-paced environments. **What makes it worth a look...** Replit offers a salary of $73,000 to $110,000 per year for this full-time role based in their NYC office. You must work in-office Monday through Friday, which includes a 401(k) program with a 4% match and a monthly wellness stipend. **You might be a good fit if you...** * Have at least 4 years of customer support experience. * Use Zendesk, Stripe, or Orb fluently. * Manage high-volume ticketing queues and triage workflows. * Keep a Knowledge Base updated as part of your daily routine.