Support Systems Administrator, User Operations at Harvey

### DATA EXTRACTION 1. **Exact Company Name:** Harvey 2. **Specific Compensation:** $115,000 - $155,000/year 3. **Hard Requirements:** 3+ years of Zendesk administration experience; experience integrating Zendesk with third-party tools (Salesforce, Slack, Linear, or similar); experience with Zendesk Explore or similar BI tools. *** You are a mid-level systems administrator with at least three years of hands-on experience managing Zendesk configurations and workflows. You have a background in bridging the gap between support operations and technical engineering teams. **What makes it worth a look...** Harvey offers a fully remote role with a salary between $115,000 and $155,000 per year. You will lead the ground-up implementation of their primary support platform, providing total ownership over the integration of their internal tech stack. **You might be a good fit if you...** * Have 3+ years of recent Zendesk administration experience including routing, triggers, and SLA policies. * Can connect Zendesk to tools like Salesforce, Slack, or Linear using APIs or middleware. * Build dashboards and reports in Zendesk Explore to track ticket volume and agent performance. * Document system configurations and administrative processes for long-term scalability.