Support Systems Administrator, User Operations at Harvey

Ideal for a systems administrator with over three years of hands-on Zendesk experience who can independently manage configurations, routing, and platform integrations. You should feel comfortable acting as a technical bridge between support teams and engineering groups to maintain high-functioning workflows. **What makes it worth a look...** Harvey is hiring for this hybrid role in New York with a salary range of $115,000 to $155,000 per year. You will lead the transition to Zendesk as their primary support platform, giving you direct ownership over their internal support architecture. **You might be a good fit if you...** * Have at least three years of recent experience configuring Zendesk triggers, automations, and SLA policies. * Can demonstrate technical ability to integrate Zendesk with third-party tools like Salesforce, Slack, or Linear. * Are proficient at building dashboards and reports within Zendesk Explore to track key operational metrics. * Have worked with APIs or middleware to connect disparate systems across a company tech stack.