Supv Managed Services at CDW

You're an experienced leader with at least two years in personnel management and deep experience in 24/7 operations centers, with an Associate's Degree. Alternatively, four years of direct personnel management experience in a similar environment will suffice. **What makes it worth a look...** This is a fully remote, full-time Supv Managed Services role at CDW, offering an annual salary range of $80,000 - $119,544, plus a target annual bonus of 10%. **You might be a good fit if you...** * Are familiar with and have experience implementing ITIL best practices (Incident, Problem, Change, Document & Service Management). * Possess a strong background in leading reporting and metrics, including generating metrics from ticket systems using Excel and other tools. * Can demonstrate strong competency in managing through systems and leading people across various organizational levels. * Hold technical certifications such as MCSE, CCNA/CCNP, or RHCE, or ITIL v3 certification are a plus.