This role is designed for a seasoned SaaS leader with at least 8 years of experience managing post-sale operations (Customer Success, Support, and Onboarding).

This role is designed for a seasoned SaaS leader with at least 8 years of experience managing post-sale operations (Customer Success, Support, and Onboarding). The ideal candidate is a "strategic operator" who has scaled teams in a high-growth environment and possesses a modern, AI-first mindset to automate workflows and enhance customer value. As a remote-first position at a profitable, $30M+ venture-backed company, this role offers significant stability and influence. You will report directly to the Founder/CEO and lead a team of 100+ in a "strict no assholes" culture. Highlights include a competitive salary (though not specified), comprehensive health and disability insurance, and 401k options. **You might be a good fit if you...** * Have a track record of improving NRR and GRR at a growth-stage SaaS company. * Are obsessed with using AI and data to drive "rapid time-to-value" for customers. * Enjoy building and scaling remote teams through process maturity and leadership development. * Can navigate complex PropTech or MarTech landscapes to act as a strategic advisor to enterprise clients.

SVP, Customer Experience at Rentable