Systems Engineer at ServiceTitan

**Who this is for** This role is for an experienced Systems Engineer looking to take ownership of complex, hybrid IT infrastructure at a high-growth company. It

Work type: onsite

Location: Glendale, CA

Salary: $20,000/yr

Type: Full-time

Summary

**Who this is for** This role is for an experienced Systems Engineer looking to take ownership of complex, hybrid IT infrastructure at a high-growth company. It is ideal for a professional who enjoys blending hands-on cloud management with automation and AI-driven efficiency. **Key highlights** You will lead the design, deployment, and optimization of ServiceTitan’s Azure environment and on-premises infrastructure. The position emphasizes "infrastructure as code," utilizing Terraform and Bicep to drive scale while maintaining reliability across Windows, Linux, and VMware environments. **You might be a good fit if you...** - Have 5+ years of experience managing Azure cloud environments and on-premises server infrastructure. - Are proficient in Infrastructure as Code (IaC) tools like Terraform or Bicep. - Possess strong scripting skills in PowerShell, Bash, or Python to automate manual tasks and reduce operational toil. - Have a proven background in managing enterprise identity services like Okta, Azure AD, and Active Directory.

Job Description

Ready to be a Titan?

At ServiceTitan, we build technology that powers the trades — and we believe our internal technology should set the same bar for quality, scale, and experience.

We're looking for a Systems Engineer to join our Corporate IT Infrastructure team. This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as ServiceTitan continues to grow.

What You'll DoOwn Azure Cloud Infrastructure

• Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services

• Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deployments

• Drive cloud cost optimization, security posture, and reliability across our Azure environment

• Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal tooling

• Administer Windows Server and Linux environments across on-prem and hybrid deployments

• Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health

• Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)

• Own server lifecycle: provisioning, patching, decommissioning, and capacity planning

• Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks

• Apply AI-assisted development tools to accelerate scripting, operational efficiency, and documentation

• Identify opportunities to reduce manual toil through proactive tooling and workflow improvements

• Maintain ticket discipline and workload visibility for all infrastructure activities

• Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows

• Produce and maintain accurate, comprehensive runbooks and system documentation

• Proactively surface infrastructure risks and improvement opportunities to leadership

• 5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role

• Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity

• Proficiency with Terraform and/or Bicep

• Strong scripting skills in PowerShell and/or Bash or Python

• Solid experience administering Windows Server and Active Directory in enterprise environments

• Linux server administration in production environments

• VMware virtualization experience (ESXi, vCenter)

• Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID

• Hands-on experience applying AI and automation tools to infrastructure operations

• Strong communication skills and a track record of cross-functional collaboration

• Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations

• Azure certifications: AZ-104, AZ-305, or equivalent

• Demonstrated ability to move from reactive support to proactive infrastructure ownership

• Infrastructure reliability and reduction in unplanned incidents

• Increased automation coverage and reduction of manual operational toil

• Timely, well-documented project delivery with measurable business impact

• Strong cross-functional partnerships with Help Desk, Security, and Identity teams

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $86,600 USD - $115,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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