Team Lead, Customer Experience at Synapse Health

This role is ideal for a healthcare operations professional with at least 4 years of experience, specifically within the Durable Medical Equipment (DME) or intake sectors. It is a "player-coach" position, perfect for a high-performing individual contributor who is ready to mentor others and influence workflow improvements without having the administrative burden of direct reports yet. The position offers a competitive hourly rate of $24–$30 and serves as a formal leadership pipeline. While the role is **fully onsite in Newton, Iowa**, it provides a meaningful mission-driven environment with comprehensive benefits, including a 401(k) match and a clear path toward future people-management roles. **You might be a good fit if you...** * Have deep expertise in medical intake, DME workflows, and HIPAA compliance. * Enjoy "leading from the front" by handling complex cases while coaching peers. * Are comfortable in a fast-paced environment that includes an after-hours on-call rotation. * Live in or near Newton, IA, and prefer an in-person, collaborative office culture.