Team Specialist, Premium Support at Airbnb

Ideal for a mid-level operations professional with at least three years of experience and a Bachelor's degree or equivalent work experience, comfortable working in a fast-paced, high-pressure environment, especially when dealing with sensitive or complex cases. **What makes it worth a look...** This full-time Team Specialist role at Airbnb is based in Japan and focuses on providing operational expertise for customer support services, ensuring smooth casework and a positive operational environment for their delivery teams. **You might be a good fit if you...** * Have experience managing high-severity cases and making decisions on losses. * Are proficient in Google Sheets, SQL, and Salesforce. * Possess language proficiency in both English and Japanese. * Can work flexible hours, including weekends and holidays, to meet business needs.