Technical Account Manager at Total Expert

This role is ideal for a senior-level technical professional with a background in SaaS implementation or post-sales consulting, specifically within the fintech or mortgage lending space. You should be comfortable acting as the "bridge" between high-level business strategy and technical execution, moving beyond basic support to provide hands-on platform optimization and data-driven recommendations. The position offers a fully remote environment with a competitive salary range of $85,000 - $95,000, plus an annual bonus and equity options. It is a high-impact role where you’ll influence product roadmaps and work with enterprise-level financial institutions, offering great visibility and a comprehensive benefits package including flexible time off and a 401(k) match. **You might be a good fit if you:** * Have 3+ years of experience managing complex technical accounts or implementations in a SaaS environment. * Understand the "Mortgage Tech" stack, including LOS, POS, and CRM integrations. * Excel at translating data insights and technical configurations into measurable ROI for business stakeholders. * Thrive in a proactive, billable utilization framework where you take direct action to configure and optimize platform settings for clients.