Technical Account Manager 3 at Twilio

This role is designed for a senior technical professional with 4–6+ years of experience who thrives at the intersection of customer success and deep technical troubleshooting. You should be comfortable acting as a dedicated advocate for strategic clients, navigating everything from RESTful APIs and server-side code (Java, Node.js, Python) to complex network connectivity issues involving TCP/UDP and SSL/TLS. The position offers the flexibility of a fully remote, "remote-first" work environment based in Colombia. While you’ll work standard Central Time hours (9 am – 6 pm CT), you are part of a global, inclusive team culture. Standout perks include a stipend for voluntary holiday coverage, competitive benefits (healthcare and retirement), and the opportunity to influence product roadmaps by relaying customer feedback directly to engineering teams. **You might be a good fit if you:** * Have hands-on experience troubleshooting server-side languages and client-side JavaScript (React/Redux). * Enjoy being the "go-to" technical expert for high-stakes, large-scale enterprise accounts. * Can translate complex technical bugs into clear JIRA tickets or executive-level summaries. * Possess a solid understanding of cloud solutions, network protocols, and ideally, VOIP/SIP technologies.