Technical Account Manager 3 at Twilio

This role is designed for a technical expert with five or more years of experience in support or customer success engineering, specifically handling large-scale enterprise accounts. You should be comfortable troubleshooting REST APIs, networking protocols like TCP/UDP, and cloud solutions while acting as the primary technical point of contact for strategic clients. **What makes it worth a look...** Twilio offers a rare fully remote arrangement in India while providing the stability of a global communications giant. You get access to comprehensive benefits like wellness leave and retirement savings programs while working on a product that powers millions of developers worldwide. **You might be a good fit if you...** * Have deep experience troubleshooting RESTful APIs and network connectivity issues like SSL/TLS. * Can navigate complex codebases in Node.js, C#, or Java to help developers with library implementations. * Are comfortable leading high-stakes quarterly business reviews for massive enterprise organizations. * Know your way around WebRTC or React, which are highly valued additions for this specific team.