Technical Account Manager at five9

This role is designed for a senior technical professional who bridges the gap between account management and cloud communications engineering. The ideal candidate has 3–5 years of experience in consulting or project management specifically within the contact center industry (CCaaS). You should possess a strong technical foundation in networking protocols like SIP and TCP/IP, alongside hands-on experience with major telephony platforms such as Five9, Genesis, or Cisco. Based in Manila with a hybrid work arrangement, this position offers a robust benefits package including company stocks, performance-based merit increases, and a 15% night shift differential. The company prioritizes employee well-being with HMO (including dependents), a retirement plan, and specific allowances for internet and meals while working from home. **You might be a good fit if you:** * Have deep expertise in contact center operations, including ACD, IVR, and dialer technologies. * Are a "Trusted Advisor" who can explain complex technical concepts to non-technical stakeholders. * Enjoy being hands-on with troubleshooting (Wireshark) while also managing high-level project timelines. * Are comfortable working outside standard business hours and traveling to client sites when necessary.