Technical Account Manager at Shippo

This role is ideal for a technically-minded Account Manager who enjoys living between the worlds of engineering and customer success. You should have at least 3 years of experience in the e-commerce or SaaS space, specifically working with API integrations. While you don’t need to be a professional developer, you must be comfortable reading code, debugging technical workflows, and advising senior product leaders on complex solutions. The compensation structure is highly transparent, with a base range of $96k–$130k (anchoring at $113k) plus equity and a "standard +1" adjustment for high-cost areas like CA or NYC. As a remote-first company, offer perks include a "take-as-much-as-you-need" vacation policy, a winter slow-down week, home office stipends, and 90% coverage for medical premiums (including pets). **You might be a good fit if you...** * Can comfortably explain API documentation and technical workflows to both engineers and executives. * Have hands-on experience using data tools like Looker or Databricks to monitor partner performance. * Thrive in a fast-paced startup environment and enjoy "owning" the technical health of strategic partnerships. * Are looking for a remote culture that prioritizes autonomy and provides specific stipends for professional growth.