Technical Content Developer at five9

This role is ideal for a mid-level professional who bridges the gap between technical documentation and instructional design. You should have at least 2 years of experience specifically within the SaaS or enterprise software space, with a portfolio that showcases both your ability to write clear API/user guides and your skill in building interactive eLearning modules. The position offers a unique "hybrid" content challenge; rather than just writing manuals, you will lead the strategy for how customers learn the platform. You’ll be working in an Agile environment in Bengaluru, collaborating directly with engineering and customer success teams to drive product adoption through modern formats like microlearning and video explainers. **You might be a good fit if you...** * Have hands-on experience with authoring tools like Articulate Storyline, Rise, or Camtasia. * Are comfortable using documentation platforms such as Confluence, MadCap Flare, or Git-based Markdown. * Understand instructional design frameworks like ADDIE or Bloom’s Taxonomy. * Enjoy the variety of switching between technical release notes and creative training simulations.