Technical Incident Response Analyst at Nuvei

This role is designed for a mid-level specialist with a background in fintech or payment services who has experience drafting root cause analysis reports. You should be comfortable acting as the bridge between technical operations teams and customer-facing departments during high-pressure outages. **What makes it worth a look...** It is a stable hybrid role in Sofia for a major Canadian fintech, offering a modern office environment with a pool table and PS5. The benefits package is solid, featuring private medical insurance, a flexible benefits platform, and reimbursement for eyewear. **You might be a good fit if you...** * Have experience managing internal communications during production incidents and critical outages. * Can translate complex technical jargon into clear summaries for non-technical stakeholders. * Are comfortable working non-standard hours to support a global payment environment. * Know your way around Incident Problem Management (IPM) and Operations Control Center (OCC) workflows.