Technical Manager - Configuration Services at CDW

This role is designed for a seasoned technical leader with a strong background in IT configuration and infrastructure (networking, security, and cloud). You should have significant experience in an IT reseller or service provider environment, coupled with the ability to manage a team of specialists. The ideal candidate blends deep technical knowledge—specifically in CCNA/CCNP-level networking and automation (PowerShell, C#)—with the operational expertise to drive productivity through data-led decision-making. A major highlight of this position is the opportunity to shape the future of CDW’s configuration services. You will act as a bridge between the UK & Ireland team and US counterparts, driving innovation through AI, RPA, and advanced automation. As a senior-level manager on-site in Rugby, you will have a direct hand in recruitment, capacity planning, and the productization of technical services for a Fortune 500 company. **You might be a good fit if you...** * Have a CCNA/CCNP certification or equivalent technical proficiency in networking and server infrastructure. * Are experienced in managing technical teams and using KPIs to improve service delivery and SLAs. * Are passionate about automation tools like SCCM, Autopilot, and scripting to streamline high-volume IT workflows. * Enjoy a "hands-on" leadership style that involves both high-level strategy and technical troubleshooting.