**Who this is for** This Technical Operations Manager role is for an experienced leader who can oversee a 24/7 engineering team responsible for the health and s
Work type: hybrid
Location: Stamford, Connecticut
Salary: $112,200 – $140,000/yr
Type: Full-time
**Who this is for** This Technical Operations Manager role is for an experienced leader who can oversee a 24/7 engineering team responsible for the health and stability of Roku's streaming platform, ensuring prompt incident resolution and smooth launch execution. **Key highlights** You will lead a global team, manage the incident management process from triage to post-mortem, ensure SLA adherence, and drive automation initiatives to improve efficiency. This role is critical for maintaining the stability of Roku's services. **You might be a good fit if you...** - Have 5+ years of experience in technical or platform operations, preferably in streaming or media. - Possess at least 2 years of experience leading technical teams, including distributed or contractor-based teams. - Have deep familiarity with ad delivery operations and monitoring tools. - Have hands-on experience with monitoring and alerting tools like Datadog or PagerDuty. - Have experience coordinating CDN capacity planning and managing relationships with CDN partners.
## Teamwork makes the stream work.
### Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
### About the Team
Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising — triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.
### About the Role
We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.
For Connecticut Only - The estimated annual salary for this position is between $112,200 - $140,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
### What You'll Be Doing
### Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
### Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.