Technical Solutions Specialist - Network/Telecoms at five9

This role is ideal for a mid-to-senior level network professional with at least 5 years of experience, specifically tailored toward those who enjoy "detective work." You should have a strong background in telecom analysis and a high proficiency with advanced diagnostic tools like Wireshark and ThousandEyes to solve complex connectivity puzzles in a cloud contact center environment. The position offers a robust benefits package, including company stocks, an annual merit increase, and a 15% night shift differential. While the role is hybrid in Manila, the company provides internet and meal allowances for remote days, plus comprehensive HMO coverage for dependents and a dedicated retirement plan. **You might be a good fit if you...** * Have a deep technical toolkit including CCNA/CCNP level networking knowledge and experience with tools like LogicMonitor or Domo. * Excel at translating "technical speak" into actionable insights for management-level presentations. * Enjoy performing root cause analysis to stop recurring issues rather than just "putting out fires." * Are comfortable managing high-level internal escalations across cross-functional teams.