Ideal for individuals with a bachelor's degree or two years of relevant experience who are ready to provide technical troubleshooting for educational software.
Work type: remote
Location: Remote - United States
Salary: $23 – $26/hr
Type: Full-time
Ideal for individuals with a bachelor's degree or two years of relevant experience who are ready to provide technical troubleshooting for educational software. You should be comfortable managing high-priority cases and documenting your work within specialized tracking systems. **What makes it worth a look...** Amplify is hiring remote contractors across the United States for a seasonal role paying $23 to $26 per hour depending on your previous experience with the company. You will work a consistent 40-hour week from mid-June through October, with a provided MacBook and professional equipment. **You might be a good fit if you...** * Possess hands-on experience troubleshooting technical issues or database systems. * Have worked with tools like Salesforce or Jira to track cases and data. * Understand network configurations including proxies and firewalls. * Have direct experience using educational platforms or classroom management software.
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
Amplify is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team. In this role, you will serve as the primary point of contact for investigating and resolving complex technical issues across Amplify’s educational software applications for both customers and internal teams. This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to make a meaningful impact in real classrooms.
In addition to making a direct, tangible impact on educators nationwide, you’ll:
This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season.Essential Responsibilities:
Location: Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.
Availability:Full-time availability from June 15 - October 30, 2026, with peak workload from August 1- October 15. Time off requests can not exceed 5 consecutive days during this time period.
Online & Camera Policy:Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace. Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background
Equipment:Associates will be provided a MacBook, headset, and mouse.
Compliance:Working as a Technical Support Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position.
Contract Employment:This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.
Compensation: $23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
Start Date: June 15, 2026
Compensation:
$23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.