Technical Support Consultant - UK at Insider One

This role is ideal for a mid-level technical support professional with at least one year of experience in the SaaS space. It’s a great fit for someone who bridges the gap between customer service and engineering, possessing a solid technical foundation (HTML/CSS) alongside the communication skills needed to manage partner relationships. You should be comfortable working in a fast-paced environment where meeting SLAs is a priority. Based in London with a hybrid work arrangement, this position offers significant growth potential within a high-growth unicorn. The benefits package is particularly robust, featuring an Employee Stock Ownership Plan (ESOP), access to premium learning platforms like LinkedIn Learning and MasterClass, and a strong emphasis on social impact and diversity. **You might be a good fit if you:** * Have 1+ years of experience supporting SaaS products or working in software development. * Enjoy debugging technical issues and translating partner feedback into product improvements. * Want to own a piece of the company through an equity/ESOP program. * Are comfortable working in a "high-velocity" environment with global teams.