Technical Support Engineer - Japan at Wrike

This role is ideal for a mid-level technical support professional who is fully bilingual in Japanese (Native/N1) and English. It is a great fit for someone coming from a SaaS, IT Helpdesk, or QA background, but the hiring team is also open to candidates from customer-facing backgrounds like tourism or English teaching, provided they have strong technical literacy and a degree. Located in Tokyo, this is a hybrid position requiring 2–3 days in the office. You’ll be the "first responder" for the Japanese market, handling everything from basic product questions to complex root-cause troubleshooting. The role offers a comprehensive benefits package, including a corporate pension plan and life insurance, with a clear career path into senior account management or leadership. **You might be a good fit if you:** * Are comfortable troubleshooting across Mac, PC, and various web browsers. * Can translate complex technical jargon into user-friendly advice for customers. * Thrive in a fast-paced environment with a 09:00-17:00 JP schedule. * Enjoy collaborating across teams (Product, Engineering) to solve systemic bugs.