Technical Support Engineer - Spanish/Portuguese Speaker at five9

This role is designed for an experienced Technical Support professional who is truly multilingual. The ideal candidate has at least 3 years of experience—specifically 2+ years in software support—and is fluent in **Spanish** or **Portuguese** in addition to English. You should have a solid grasp of contact center technologies (VoIP, PBX, IVR) and networking protocols to handle complex, high-level troubleshooting for global clients. While the base salary isn't listed, the benefits package is robust for the Manila market. It includes **company stocks**, an annual merit increase, and a **15% night shift differential**. Since this is a 24/7/365 operation, you’ll need to be comfortable with flexible shifts, but you are rewarded with HMO (plus dependents), a retirement plan, and allowances for meals and internet during remote work periods. **You might be a good fit if you...** * Are highly proficient in Spanish/Portuguese and English (both written and verbal). * Have hands-on experience with networking tools like **Wireshark** and protocols like TCP/IP. * Enjoy "detective work"—digging into software logs and configurations to solve escalated technical issues. * Are comfortable working in a hybrid environment and potentially covering night or weekend shifts.