Technical Support Engineer at Plaid

This role is for a mid-level professional with at least two years of customer-facing experience and a solid technical foundation in REST APIs and scripting with Python or Javascript. It suits someone who enjoys deep-dive troubleshooting and wants to work at the intersection of fintech and engineering. **What makes it worth a look...** The remote flexibility is great, though you must be based in the Eastern Time Zone to support their specific coverage needs. Working for a major fintech leader means you get exposure to complex integrations at a massive scale, and a $110k ceiling is competitive for a support-focused role. **You might be a good fit if you...** * Can comfortably query databases using SQL and read through Python or Javascript code. * Have experience managing high-volume ticket queues in tools like Zendesk or Jira. * Are comfortable translating complex technical bugs for both developers and non-technical clients. * Prefer a structured environment where you are expected to resolve 10 to 12 tickets daily.