You are a professional with at least one year of technical support or helpdesk experience who can manage client inquiries via phone and email. You possess a str
Work type: remote
Location: United States
Type: Full-time
You are a professional with at least one year of technical support or helpdesk experience who can manage client inquiries via phone and email. You possess a strong aptitude for web-based technologies and the ability to quickly master complex software platforms. **What makes it worth a look...** Agiloft offers this fully remote position within the United States, providing a stable role in the contract lifecycle management sector. They prioritize employee well-being through floating holidays and dedicated quarterly wellness days. **You might be a good fit if you...** * Have hands-on experience troubleshooting enterprise software and server installations. * Understand database concepts and basic SQL queries. * Possess technical familiarity with tools like Salesforce, Active Directory, or Microsoft Office. * Can document diagnostic logs and escalate complex issues to Tier 2 support.
As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
### Position Overview
The Technical Support Engineer 1 is on the front lines of delivering excellent experiences for Agiloft customers. You will be responsible for assisting customers with technical support inquiries, ensuring their experience with our software is seamless. The role includes handling customer calls, submitting and updating support tickets, and performing administrative duties such as license generation, product installation, and server refreshes. You will work closely with the other members of our technical support team to ensure customer issues are resolved efficiently and effectively.
The ideal candidate has a background in customer support and enterprise software, an ability to learn quickly, and a passion for helping others.
## Job Responsibilities
The Technical Support Engineer 1 is on the front lines of delivering excellent experiences for Agiloft customers. You will be responsible for assisting customers with technical support inquiries, ensuring their experience with our software is seamless. The role includes handling customer calls, submitting and updating support tickets, and performing administrative duties such as license generation, product installation, and server refreshes. You will work closely with the other members of our technical support team to ensure customer issues are resolved efficiently and effectively.
The ideal candidate has a background in customer support and enterprise software, an ability to learn quickly, and a passion for helping others.