Technical Support Engineer 2 at Twilio

This role is ideal for a mid-level technical professional with 2+ years of experience in client-facing support, specifically within the REST API or enterprise software space. You should have a functional grasp of general-purpose programming languages and a solid understanding of web technology stacks. The ideal candidate enjoys "diving into the weeds" of customer code to troubleshoot deliverability issues and explain complex technical concepts to diverse audiences. This is a remote-first position based in specific regions of India (Karnataka, Maharashtra, Telangana, Tamil Nadu, or New Delhi). You will serve as a subject matter expert for the Programmable Messaging API, working directly with developers and major brands. Twilio offers a robust benefits package including competitive pay, retirement savings, and wellness leave, alongside a culture that emphasizes global inclusion and "remote-first" collaboration via Slack and Jira. **You might be a good fit if you...** * Have 2+ years of experience debugging REST APIs and troubleshooting web-based technical issues. * Are comfortable conducting live troubleshooting via phone and chat while de-escalating tense customer situations. * Know how to read and debug code (even if you aren't a full-time developer) to help customers build SMS applications. * Thrive in an environment where you act as the bridge between customers and internal Product/Engineering teams.