Technical Support Engineer at five9

This role is designed for a seasoned Mid-level Technical Support Engineer with a strong background in SaaS or Cloud-based environments. With 5–7 years of experience required, the ideal candidate is someone who can independently navigate complex troubleshooting involving APIs, CRM integrations (like Salesforce), and network diagnostics using tools like Wireshark and Postman. A standout feature of this position is the comprehensive benefits package tailored for the Manila market, including a 15% night shift differential, company stocks, and a performance-based annual merit increase. While the role is hybrid, Five9 provides internet and meal allowances for remote work periods, along with HMO coverage for dependents and a retirement plan, making it a stable long-term career move. **You might be a good fit if you...** * Have extensive experience troubleshooting CCaaS platforms, IVR logic, and VoIP protocols (SIP/RTP). * Are comfortable working flexible shifts to support a global 24/7 follow-the-sun model. * Enjoy deep-dive technical analysis, such as simulating customer environments and debugging API traffic. * Are looking for a high-growth environment that offers equity and clear performance-based incentives.