Technical Support Engineer at Intercom

This role is designed for a technical problem-solver with 1–2 years of experience who enjoys the intersection of web development and customer success. It is ideal for someone with a background in engineering or web development (familiar with Ruby/Rails, APIs, and JavaScript) who wants a deeply technical support role rather than a standard ticket-based position. Note that this is intended as a long-term support career rather than a "springboard" into other departments. The position offers a hybrid work model in Sydney, requiring at least two shifts in-office per week. Standout perks include equity in a high-growth AI company, catered daily lunches, and regular compensation reviews. You will act as a primary bridge between global customers and the product team, directly influencing the roadmap of their AI-driven Customer Service Suite. **You might be a good fit if you...** * Have a solid grasp of web fundamentals (HTML, CSS, JS) and experience with REST APIs or SDKs. * Love deep-dive troubleshooting and want to help customers integrate complex software into their own stacks. * Thrive in a high-intensity environment that uses KPIs and performance metrics to drive efficiency. * Are excited about the transition from traditional support to AI-enhanced customer service.