Technical Support Engineer at five9

This role is ideal for a mid-level Technical Support Engineer with at least 2 years of experience in product support, specifically within the cloud contact center or omni-channel communication space. You should have a strong technical foundation in Windows and Linux environments, coupled with the ability to perform deep log analysis and troubleshoot complex software integrations. The position offers the opportunity to work with a leader in cloud contact center innovation from their Bengaluru office. You will be part of a team-first culture that prioritizes inclusive environments and consultative problem-solving. While compensation isn't explicitly listed, the role provides exposure to a wide array of modern technologies including AWS, REST APIs, and major contact center suites like Cisco or Genesys. **You might be a good fit if you...** * Have hands-on experience troubleshooting MS SQL, IIS, and IP Networking. * Are comfortable performing deep-dive log analysis to resolve technical issues. * Have previously worked with contact center software such as Amazon Connect, NICE, Twilio, or Avaya. * Can think quickly on your feet while assisting end customers with solution implementations.