Technical Support Engineer at five9

This role is ideal for a Mid-level Technical Support Engineer with at least 2 years of experience in product support, specifically within the cloud contact center (CCaaS) space. You should have a strong grasp of omni-channel communication and be comfortable working with a Windows/Linux technical stack. Proficiency in log analysis and a structured approach to troubleshooting are essential for this position. The standout aspect of this role is the opportunity to work at the forefront of cloud-native contact center innovation as part of a growing team in Bengaluru. It is important to note that this is a **fully on-site** position requiring **night shift** hours to support global operations. You will gain deep exposure to enterprise-level integrations involving REST APIs, AWS, and complex SQL environments. **You might be a good fit if you:** * Have hands-on experience troubleshooting contact center software like Cisco UCCE, Genesys, or Amazon Connect. * Are comfortable performing deep-dive log analysis and managing SQL databases or IIS. * Enjoy a consultative approach to support, working directly with customers to implement and fix technical solutions. * Are looking for a stable, full-time role in a high-growth engineering hub and can commit to a permanent night shift schedule.