Technical Support Expert 2 at Twilio

This role is ideal for a mid-level technical support professional with at least 2 years of experience troubleshooting REST APIs. You should have a solid grasp of web technology stacks and the ability to read or debug general-purpose programming languages. Since this position supports the AMER time zone from Colombia, it is perfect for someone who enjoys remote work and has the communication skills to translate complex technical issues for both developers and business stakeholders. The standout feature of this position is the remote-first culture within a global communications leader. You’ll be a subject matter expert for the Programmable Messaging API, working directly with Slack and Jira to bridge the gap between customers and internal engineering teams. While compensation isn't specified, the package includes comprehensive benefits like wellness leave and retirement savings tailored to the Colombia region. **You might be a good fit if you...** * Have 2+ years of experience in a client-facing technical role supporting enterprise software. * Can comfortably troubleshoot REST APIs and explain deliverability issues to developers. * Are skilled at de-escalating tough customer situations via phone, email, and chat. * Live in Colombia and are comfortable working on a schedule that aligns with North American (AMER) time zones.