Technical Support Expert 2 at Twilio

This role is ideal for a mid-level technical support professional with at least 2 years of experience who is comfortable diving deep into code. You should have a functional background in JavaScript and SQL, as you'll be troubleshooting APIs and server-side libraries for complex products like Segment and Twilio Voice. A major highlight is the "remote-first" culture, allowing you to work from anywhere in Colombia. While you'll start with Segment, the role offers a clear growth path as you expand into Voice and Platform Applications. Note the specific schedule (Mon-Fri, 10 am – 7 pm) and the requirement for future weekend rotations and on-call shifts for enterprise customers. **You might be a good fit if you...** * Can explain complex technical problems clearly via Zendesk and Zoom. * Are proficient in writing SQL queries and debugging JavaScript/APIs. * Enjoy a mix of customer interaction and internal contributions like updating KCS documentation. * Are comfortable with a shift-based schedule and being part of an on-call rotation.