Technical Support & Solutions Manager at Itron

You are a senior-level technical support leader with at least seven years of experience managing enterprise SaaS operations and supporting complex, regulated infrastructure. You have a proven track record of scaling support processes and mentoring global teams while navigating technical troubleshooting alongside engineering departments. **What makes it worth a look...** Itron offers a fully remote, senior-level management role with comprehensive benefits including 401k matching and an employee stock purchase program. While the salary is not publicly disclosed, you will lead the global support strategy for a critical utility infrastructure platform as it doubles its enterprise customer base. **You might be a good fit if you...** * Have seven-plus years of experience in enterprise SaaS support operations. * Possess deep expertise in tools like Jira Service Management, Zendesk, or ServiceNow. * Can demonstrate a history of partnering with engineering to drive root cause analysis and defect management. * Understand cloud architecture, APIs, and modern enterprise technology stacks.