Technical Support & Solutions Manager at Itron

You're a senior-level technical leader with at least 7 years of enterprise SaaS experience, adept at managing and scaling support operations for complex customers. **What makes it worth a look...** Itron is looking for someone to build and elevate their enterprise support function for critical infrastructure customers. This role is fully remote within the United States. **You might be a good fit if you...** * Have 7+ years in enterprise SaaS technical support or support operations. * Are proficient with support tooling like Jira Service Management, Zendesk, or ServiceNow. * Have experience partnering with Engineering on triage, debugging, and defect management. * Possess a background in technical architecture or solutions engineering.