Technical Support Specialist - Brazil at Insider One

This role is ideal for a mid-level technical support professional with at least 2 years of experience in the SaaS industry. You should have a background in Business, Engineering, or Programming and possess the technical troubleshooting skills necessary to bridge the gap between customer success and product development. Being bilingual in English and Portuguese is a requirement for this Sao Paulo-based hybrid position. A standout feature of this opportunity is the chance to become a company shareholder through an eligibility-based ESOP. The company prioritizes professional development, offering extensive access to learning platforms like LinkedIn Learning and MasterClass, alongside internal training in AI and coding. You will work within a globally diverse team for a female-founded B2B SaaS unicorn that has secured significant Series E funding. **You might be a good fit if you...** * Have a solid track record supporting software products and managing technical SLAs (response and resolution times). * Possess a high level of accountability and enjoy "investigative" work to solve partner queries. * Are comfortable translating customer feedback into actionable insights for product teams. * Have foundational knowledge or interest in HTML and CSS to assist with technical debugging.