Customer Support Specialist - Malaysia (Junior / Fresh Grad) at Insider One

This role is designed for a university graduate or junior professional with up to two years of experience in SaaS environments, ideally with an engineering or business background. You should be comfortable with technical troubleshooting and have enough coding literacy to navigate HTML and CSS while managing high-pressure SLAs for global partners. **What makes it worth a look...** The biggest draw is the equity ownership through an ESOP program and the sheer amount of learning resources provided, including access to MasterClass and LinkedIn Learning. It is a rare chance to join a woman-led B2B SaaS unicorn that just secured a $500M Series E round. **You might be a good fit if you...** * Have a degree in a technical or business field and a year or two of experience in software development or technical support. * Understand the fundamentals of HTML and CSS to help debug web-based partner issues. * Enjoy digging into the "why" behind technical glitches and can translate complex solutions for non-technical users. * Are comfortable working in a hybrid setup in Kuala Lumpur and meeting strict response time targets.