Technical Support Specialist - (Taiwan Base) at Insider One

This role is ideal for a junior-to-mid-level professional with 1–2 years of experience in technical support, software development, or MIS. You should be a natural problem-solver who enjoys troubleshooting B2B SaaS platforms and thrives in a customer-facing environment. Since this is a Taipei-based hybrid role, local residency and strong English communication skills are essential. The position offers a high-growth environment within a recently funded Series E "unicorn." Standout perks include the opportunity to become a shareholder through an ESOP program, access to premium learning platforms (LinkedIn Learning, MasterClass), and a culture that emphasizes social responsibility and women in STEM. **You might be a good fit if you:** * Have a solid foundation in HTML/CSS and enjoy debugging technical issues. * Are comfortable meeting strict SLAs regarding response and resolution times. * Want to act as the "voice of the customer" by feeding technical insights back to product teams. * Value a diverse, global workplace with significant internal training and professional development resources.