Technical Support Specialist - Thai Speaker at Insider One

This role is ideal for a mid-level professional with 1–2 years of experience in SaaS technical support, MIS, or software development. You should be a native or fluent Thai speaker with a strong command of written English. While the role is centered on partner success and troubleshooting, a background in Engineering, Business, or Marketing—paired with an interest in marketing technology—will help you excel. You’ll be joining a high-growth, woman-founded B2B SaaS unicorn that recently secured $500M in Series E funding. While the salary isn't disclosed, the benefits package is robust, offering ownership through an ESOP, extensive learning stipends (LinkedIn Learning, MasterClass), and a socially progressive culture focused on AI and STEM initiatives. This is a dedicated on-site position in Bangkok. **You might be a good fit if you...** * Enjoy hands-on debugging and have a "partner-first" mindset for solving technical issues. * Are comfortable meeting strict SLAs for response and resolution times. * Have a working knowledge of HTML/CSS or other programming languages to assist with platform integrations. * Want to influence product development by advocating for customer feedback directly to engineering teams.