This role is ideal for a mid-level support professional with a strong technical foundation in networking and real-time communication. You should have hands-on e
Work type: onsite
Location: Seattle, Washington, United States
Salary: $55,000 – $60,000/yr
Type: Full-time
This role is ideal for a mid-level support professional with a strong technical foundation in networking and real-time communication. You should have hands-on experience troubleshooting VOIP issues like jitter and latency, along with a solid grasp of SIP and WebRTC. Because this position supports the "Hyperconnect" product for the beauty and wellness industry, an interest in SaaS and high-growth tech environments is essential. While the salary is positioned between $55k–$60k, the role offers high visibility within a "unicorn" company and the chance to act as a subject matter expert. A key factor to consider is the work schedule: you will work out of the Bellevue, WA office on a rotating shift basis that includes weekends and early morning starts (as early as 6:00 AM). **You might be a good fit if you...** * Have experience using diagnostic tools like Wireshark or Browser Dev Tools to solve connectivity issues. * Understand the nuances of network configurations, including firewalls, DNS, and NAT. * Are comfortable working on-site in the Seattle area with a flexible, shift-based schedule. * Excel at translating complex technical "voice" problems into clear solutions for non-technical salon or spa owners.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product.
Key Responsibilities
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.