You're a mid-level technical professional with 1-3 years of experience in technical support or SaaS troubleshooting, skilled in analytical and debugging techniq
Work type: remote
Location: Colorado, USA - Remote | Atlanta, GA, USA
Salary: $49,300 – $88,330/yr
Type: Full-time
You're a mid-level technical professional with 1-3 years of experience in technical support or SaaS troubleshooting, skilled in analytical and debugging techniques. **What makes it worth a look...** Autodesk is hiring for a fully remote Technical Support Specialist, offering a competitive base salary range of $49,300 to $88,330 annually, with potential for bonuses, stock grants, and a comprehensive benefits package. The role is based in the Denver, CO, or Atlanta, GA metro areas. **You might be a good fit if you...** * Have 1–3 years of experience in technical support or SaaS troubleshooting. * Possess strong analytical and debugging skills, especially with cloud or mobile platforms. * Are proficient with CRM/issue tracking tools like Salesforce or Jira. * Have experience supporting Web, iOS, or Android applications.
Job Requisition ID #
26WD97371
Position Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Forma products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles.
This position will have work hours of 12:00pm - 9:00pm EST.
Although this is a hybrid first position with some work from home opportunities, you must be located in or around the Denver, CO., or Atlanta, GA metro area.
Responsibilities
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting [https://benefits.autodesk.com/](https://benefits.autodesk.com/)
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,300 and $88,330. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: [https://www.autodesk.com/careers/sales](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.autodesk.com%2Fcareers%2Fsales&data=05%7C01%7Canjana.preethi%40autodesk.com%7Cec59d31e67534b47172108db78346db8%7C67bff79e7f914433a8e5c9252d2ddc1d%7C0%7C0%7C638235938792530184%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MInECJLT1j61jnGXBCxegbFvva69hjYBRoMNG8mPfZ8%3D&reserved=0)