Technical Support Specialist at Fullsteam

This role is ideal for a mid-level professional with at least 2 years of experience who bridges the gap between technical troubleshooting and customer success. You should have a solid grasp of Windows networking (shared folders, file permissions, TCP/IP) and an interest in the Rent-to-Own or ERP software industry. Since this is a "generalist" role at a growing company, it’s perfect for someone who enjoys wearing multiple hats—from onboarding and training to deep-dive technical debugging. As a fully remote position within the U.S., this role offers excellent flexibility for those with a dedicated home workspace. You will be joining RTO Pro, a specialized division of a larger parent company (Fullsteam), providing the stability of a 1,900+ employee organization with the fast-paced, collaborative feel of a smaller product team. This is a strategic support role where you’ll play a direct part in shaping customer lifecycle playbooks and product feedback loops. **You might be a good fit if you:** * Have hands-on experience installing software and troubleshooting Windows Error logs. * Enjoy conducting product demonstrations and training sessions for non-technical users. * Are comfortable navigating the "gray areas" of customer success, from managing escalations to identifying gaps in documentation. * Have a background in ERP, inventory management, or billing software.