Technical Support Specialist (UK) at Trustwell

This role is ideal for a mid-tier support professional with 3–5 years of experience in the SaaS space. You should have a strong technical foundation in troubleshooting web applications and a background in managing high-volume support queues via phone, email, and chat. If you have any experience with food industry software or tools like Zendesk and Jira, you will have a significant advantage. The salary is competitive at £40k–£41.9k, with a total rewards package that includes a bonus and "Responsible Time Off." While the listing mentions Manchester, please note there is a discrepancy in the description labeling it as "Remote (US)," so you should clarify the on-site requirements during the HR screening. This is a great opportunity to join a growing firm focused on the food supply chain, offering a clear path for career progression. **You might be a good fit if you:** * Have 3+ years of experience resolving technical issues for web-based software. * Are comfortable working in a structured queue environment across multiple communication channels. * Can explain complex technical solutions to non-technical users clearly. * Have worked with tools like Zendesk, Jira, or MongoDB to diagnose data issues.