Technical User Operations Specialist - Weekend Coverage at Harvey

The ideal candidate has at least three years of experience in high-touch technical support for enterprise AI products. You should be someone who enjoys the puzzle of troubleshooting APIs and logs while providing a premium experience for law firms and professional service giants. **What makes it worth a look...** The compensation is high for a support role, topping out at $126k. You get to join a high-growth AI startup at an early stage and receive a professional development stipend, though you must be comfortable with a permanent Friday through Tuesday schedule. **You might be a good fit if you...** * Are comfortable working a fixed weekend schedule (Friday–Tuesday). * Can read and troubleshoot API calls and authentication errors. * Have experience supporting enterprise users on AI-driven platforms. * Live near an office to meet the 3-day in-person hybrid requirement.