Technical Writer, Knowledge Management (AI-Enabled Support Content) at CrowdStrike

This role is designed for a mid-level Technical Writer who excels at the intersection of traditional Knowledge-Centered Service (KCS) and modern AI technology. The ideal candidate has a strong background in creating customer-facing support content and is enthusiastic about using LLMs to scale documentation through prompt engineering and AI-assisted authoring. Located in Bangalore or Pune, this position offers the chance to work at a global cybersecurity leader with a "vibrant office culture" and world-class amenities. While the exact salary isn't listed, the role is noted for market-leading compensation and equity awards. You’ll have significant autonomy to shape a prompt library and optimize content for AI-driven chatbot and RAG experiences. **You might be a good fit if you...** * Have "power user" experience with AI tools, including writing and iterating on reusable prompts to automate content workflows. * Are skilled at turning complex technical troubleshooting steps into concise, visual, and task-oriented support articles. * Understand KCS principles and how to use data (like search terms and deflection rates) to prioritize your writing tasks. * Can create your own documentation visuals, such as annotated screenshots and process diagrams.