Tier 1 Technical Support at Total Expert

This role is ideal for a mid-level support professional with 2–4 years of experience in a SaaS or call center environment. You should be comfortable navigating complex software platforms and feel at home in a high-volume, multi-channel support setting (chat, email, and phone). Since this position serves the financial sector, a knack for technical troubleshooting and a professional demeanor are essential. The position offers a solid compensation package (up to $60k + bonus) and is fully remote within the US. While the work-from-home flexibility is a major plus, keep in mind the late start times (ending as late as 7:30pm CST) and a rotating Saturday shift requirement. The benefits package is comprehensive, notably including stock options and a 401(k) match. **You might be a good fit if you:** * Have 2+ years of experience supporting SaaS products or working in a fast-paced call center. * Are comfortable working a mid-shift schedule (ending at 7:00pm or 7:30pm CST). * Enjoy a mix of technical troubleshooting and direct customer interaction across multiple channels. * Can commit to a rotating Saturday shift as part of your regular schedule.