Tier 2 Technical Support Engineer at Total Expert

This role is ideal for a mid-level technical support professional who thrives at the intersection of customer success and backend engineering. The perfect candidate has a strong technical foundation in SaaS environments, specifically with the ability to dive into databases and APIs to solve complex puzzles rather than just following a script. A standout feature of this position is the transparent compensation ($80k–$90k) paired with an annual bonus and stock options, offering genuine skin in the game. Working in a hybrid capacity out of St. Louis Park, you’ll act as a bridge between the customer and the product team, giving you high visibility and the chance to influence product improvements. **You might be a good fit if you...** * Are proficient in **SQL** and can comfortably use it for root cause analysis and data validation. * Have experience troubleshooting **REST APIs** using tools like Postman and analyzing JSON payloads. * Enjoy digging into application logs (like **Datadog**) to trace defects across a complex platform. * Can translate "technical speak" into clear, actionable updates for both clients and internal stakeholders.