Trainer I at Centene

**Who this is for** This role is for a training professional looking to support call center staff within a large-scale healthcare organization. **Key highlight

Work type: remote

Location: Remote-FL

Salary: $56,200 – $101,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a training professional looking to support call center staff within a large-scale healthcare organization. **Key highlights** You will lead the design and implementation of training programs, audit staff performance, and develop educational resources to improve member and provider service outcomes. **You might be a good fit if you...** - Have 2+ years of experience in training, specifically within healthcare or managed care. - Are skilled at conducting training needs assessments and measuring program effectiveness. - Enjoy auditing workflows and recommending process improvements to management. - Possess a Bachelor’s degree in a related field or equivalent professional experience.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Responsible for developing and conducting a variety of training programs and/or auditing tools for Member and Provider Service roles in Centene’s contact centers.

The Trainer I role is fully remote. Candidates will be considered nationally. Responsibilities:

Conduct training needs analyses to determine specific training needs for call center staff

Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids

Evaluate effectiveness of training programs, including cost and benefit analyses

Research, analyze and recommend external training programs

Maintain records of training activities and employee progress

Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management

Assist with revisions to policy and procedures and/or work process development

Performs other duties as assigned

Complies with all policies and standards

Education/Experience: Bachelor's degree in related field or equivalent experience. 2+ years of training experience, preferably in a managed care or healthcare environment.

Pay Range: $56,200.00 - $101,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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