Trainer I at Centene

**Who this is for** This role is for an experienced trainer who can develop and deliver effective training programs for call center staff in the managed care en

Work type: remote

Location: Remote-MO

Salary: $56,200 – $101,000/yr

Type: Full-time

Summary

**Who this is for** This role is for an experienced trainer who can develop and deliver effective training programs for call center staff in the managed care environment. You will play a key part in enhancing the skills and performance of member and provider service teams. **Key highlights** This is a fully remote, full-time opportunity where you will be responsible for conducting training needs analyses, developing training materials, and evaluating program effectiveness. You will also assist in auditing work and identifying areas for improvement. **You might be a good fit if you...** - Have a Bachelor's degree or equivalent experience. - Possess 2+ years of training experience, preferably in managed care or healthcare. - Can conduct training needs analyses and select/design appropriate training aids. - Have experience evaluating training effectiveness and auditing staff work.

Job Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:Responsible for developing and conducting a variety of training programs and/or auditing tools for Member and Provider Service roles in Centene’s contact centers.

The Trainer I role is fully remote. Candidates will be considered nationally. Responsibilities:

• Conduct training needs analyses to determine specific training needs for call center staff

• Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids

• Evaluate effectiveness of training programs, including cost and benefit analyses

• Research, analyze and recommend external training programs

• Maintain records of training activities and employee progress

• Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management

• Assist with revisions to policy and procedures and/or work process development

• Performs other duties as assigned

• Complies with all policies and standards

Pay Range: $56,200.00 - $101,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

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